Q: How long does it take for my order to be shipped?
A: We want you to get your part as fast as possible. All orders are shipped within 24 hrs.
Q: When I go to checkout the website says shipping estimate "not available."
A: Oops, we have not entered shipping weight and/or dimensions. It's not a big problem and be fixed in a snap. Please call us, or you can leave us a website feedback message under the contact us tab and we will fix it fast! (602) 618-3679
A: Are you attempting to enter an international shipping address?We are very sorry but, we only ship to addresses inside the U.S.A. or Canada.
A: Are you entering a P.O. Box address? The shipping calculator only estimates to physical addresses. Please call to make other arrangements. It's no sweat and only takes two minutes of your time.
Q: How much does it cost to ship an item?
A: All our products have a Free Shipping Option. This option will not always be the fastest option for your delivery. Therefore, we also offer an expedited Priority Mail option. We use USPS for shipping. For calculations, simply add an item to the cart at the top of the page then follow "proceed to checkout" then "calculate shipping" to get a quote. Please feel free to call us if you need help.
Q: Do you sell new parts?
A: No, not at this time. Our goal is to become America's largest seller of used appliance control boards.
A: No. We only sell good condition, tested and cleaned used appliance control boards.
A: We only sell used factory made/OEM control boards.
Q: Can you repair my appliance?
A: No, we only sell used appliance control boards. We do not have have a repair/service Dept.
Q: Can you help me diagnose my appliance over the phone?
A: Yes, but it can be very difficult to do. We are often times right! We like to try and help if we can. It is like calling your Doctor when you have a pain. Always better to have professional come out to your home for the proper in-home diagnosis.
Q: Do the parts you sell work?
A: Yes, we test the parts before we remove them. We try our very best to only sell high quality low priced used appliance control boards. We are building an old-fashioned word of mouth business. We want you to be completely happy with your purchase, so you will come back if any of your other appliances need a control board. We also want you to tell your friends that you have found a place on the web, that can save them up to 75% over retail. By fixing used appliances with high quality used appliance control boards.
Q: Can I return an item?
A: YES. Returning an item is easy. Our no hassle return policy is, if within 30 days of receiving your order, you are not completely satisfied, you can send back the order for a refund. We ask that you call us first, however, so we can help you with a solution IE (miss ordered the part, didn't fix my appliance, the wrong item shipped etc.) this way, if you need another part we can send it out before your returned order gets back to us. This will save time on both ends, and that will get your appliance up and running as fast as possible.
Q: How do I return an item/order?
A: Just send it back to us; UPS, FED EX, USPS, any way you would like is fine. Original box and packing materials are not necessary but appreciated. (cuts down on shipping breakage). Apex Used Appliance Parts 2983 W. Fairmount Ave Phoenix, AZ. 85017. Please note, miss-ordered/not needed etc., buyer pays return shipping costs, any other reason we will happily refund shipping costs so please print/include cost incurred on the shipping label. Please put an order number with the return, as well as, the reason for return. (please be specific so we can quickly process your refund..Thanks!)